All the steps necessary for the sale are specified on the site. Prior to the first order, the customer must create an account on the site. This account will be accessible at any time by the Customer thanks to his username and password.
When ordering, the Customer agrees to provide the information requested (opening of his account at the first order and order form for each order) and agrees on the veracity of the latter:
last name and first name
credit card type, card number, expiry date and card cryptogram
Any Customer validly registered on the Site will be engaged by any order that required the entry of his email address and his personal password, subject to the right of withdrawal defined below:
BARBOTINE understands that any customer who is not satisfied with the ordered products can exercise his right of withdrawal in the best conditions.
The period of the legal right of withdrawal is seven clear days from receipt of the product in accordance with Articles L 121-20 and following of the Consumer Code.
During this period, the Customer has the right to the exchange or the refund of the price of the ordered Product and the reimbursement of the delivery costs. The cost of return will remain the responsibility of the Customer except hypotheses of defectiveness or proven non-conformity of the Product.
In application of the provisions of Article 1369-2 of the Civil Code, the Customer will have the possibility, before finalizing his order, to return to the previous pages and correct and modify his order and the information provided before confirming this. to express his acceptance.
The customer must check all information entered during the order (products ordered, delivery address, billing address, telephone number …)
BARBOTINE can not be held responsible for any errors in the seizure by the customer or their consequences in terms of delay or error of delivery.
In case of failure of the delivery of this fact, the return shipping costs will be borne by the customer and the latter will refrain from any claim.
Any order implies acceptance of prices and description of products available for sale. Any dispute on this point will occur in the context of a possible exchange and the guarantees mentioned below.
Our prices are NETS. BARBOTINE reserves the right to modify the prices of the Products presented on the Site. In any case, the Products will be invoiced to the Customer on the basis of the rates in force on the site https://www.poterie-barbotine.com/ at the time of the validation of the Order.
Warning: We regularly update the website https://www.poterie-barbotine.com/. During these operations, errors of transmission or fitness of the site can sometimes generate price errors. In this case, the order can not be honored and you will be very quickly notified.
Postage & packing France
For any shipment, a fee is charged. We provide FREE your package against the risk of loss during transport. You would be reimbursed in this case after an investigation by the insurance company. Open the package in the presence of the carrier. In case of damage, make reservations on the carrier’s voucher: he is ALONE responsible. Confirm by registered letter within three days. The carrier will compensate you.
Delivery time and date
The average delivery time is 5 days when the Products are in stock and 15 to 30 days when we have to manufacture them. We will inform you of the delivery time by email, when confirming the registration of your order. If you think the delay is too long, you can then, within three days, ask us to cancel and refund your order if it has not been shipped.
Attach your payment to the order: by credit card directly on our online payment service, during the validation of your order on our website or by mail, check or money order in the name of “Barbotine” if your order is made by phone, mail or fax. Post the same day the settlement of the amount that has been indicated (the sending of banknotes is prohibited by the PTT). Attention, we are waiting for the payment to ship the order.
Address and place of payment:
51 Paul Ruer Street
Such. : 04 42 70 03 00
Reservation of title
The goods remain our property until full payment of the price. The risks related to the thing sold are however transferred to the buyer upon delivery which is deemed effective from our premises.
Any dispute about the nature or quantity of items received must be made within 48 hours of receipt of the package.
In case of problem do not hesitate to contact us by email or phone. We will certainly find a solution and we will all implement to satisfy you. Nevertheless, in case of irreducible litigation, attribution of competence is made to the courts of our head office.
Before returning a product, to avoid misunderstanding or mishandling, ask us permission. It will be automatically granted.
New articles: any material that does not suit you will be taken again. You do not have to justify the return. The equipment must be rigorously new and returned in original packaging within 15 days.
Items that have been used: Items with a defect will be exchanged.
Of course, this warranty does not exclude normal wear and tear, as well as variations in appearance and finish due to the artisanal production methods of our creations.
Items returned for warranty claim must be clean and dry.
Whether the items are new or not, attach to the equipment in return, must be shipped prepaid (any postage due is refused), an explanatory letter and the invoice or photocopy. If it is an error attributable to Barbotine, or a defect of the product, the port will be refunded on the basis of the normal rate of La Poste.
This catalog is not contractual. Barbotine reserves the right to modify the range of catalog creations and the technical characteristics of the items offered.
Electronic files – protection of privacy
BARBOTINE has created an electronic file that lists certain personal data relating to their customers in order to follow their order and send them information and solicitations of a commercial nature in the event that the customer expressly agrees.
This database has been declared in accordance with the requirements of the Data Protection Act 78-17 of 6 January 1978, as amended by Law No. 2004-801 of 6 August 2004, and will be enriched by means of the personal information communicated during an order placed with the Customer Service or by Internet on the Site by any new customer.
Each customer has the individual right of access, withdrawal and rectification provided by law and can request either the modification or deletion of information about him that would no longer be relevant, by making a written request to the company BARBOTINE, since our contact form, either by modifying itself his personal information on the space “My Account” accessible on the site https://www.poterie-barbotine.com/.
The responsibility of BARBOTINE is limited to the direct and foreseeable damages that may result from the use by the Customer of the Site and the Products delivered.
Intellectual and industrial property rights
All the elements published within the Site, such as sounds, images, photographs, videos, writings, animations, programs, graphics, utilities databases, software, and other underlying technology is protected by the provisions of the Code of Business Conduct. intellectual property and belong to BARBOTINE.
The mark “BARBOTINE”, as well as all the figurative marks or not and more generally all the other brands, illustrations, images and logos appearing on the articles, their accessories or their packaging, whether or not registered, are and will remain the exclusive property of BARBOTINE, with the exception of the rights held on the visuals of the products, brands and logos of the suppliers of the Products presented on the Site.
Any total or partial reproduction, modification or use of these marks, illustrations, images and logotypes, for any reason and on any medium whatsoever, without the express prior agreement of the company BARBOTINE, is strictly forbidden.
The same is true of any combination or conjunction with any other brand, symbol, logotype and more generally any distinctive sign intended to form a composite logo, with the exception of logos and descriptive signs belonging to the brands present on the site. The same will apply to all copyrights and designs, patents that are the property of BARBOTINE.
A user wishing to place on his website a simple link directly to the site “https://www.poterie-barbotine.com/” must compulsorily request the prior express authorization to BARBOTINE.